Privacy Policy

Introduction

At Call Me Rad, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone agent services.

Information We Collect

Personal Information

We may collect personally identifiable information, such as:

• Name and contact information (email, phone number, business address)
• Business information and account details
• Payment and billing information
• Communication preferences

Call Data

When using our AI phone agent services, we may collect:

• Call recordings and transcripts (with proper consent)
• Call duration, frequency, and timing
• Caller information and interaction data
• Performance metrics and analytics

Technical Information

We automatically collect certain technical information, including:

• IP addresses and device information
• Browser type and version
• Usage patterns and service interactions
• Log files and error reports

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI phone agent services
• Process transactions and manage billing
• Communicate with you about our services, updates, and support
• Analyze usage patterns to enhance service performance
• Ensure security and prevent fraud
• Comply with legal obligations and resolve disputes
• Train and improve our AI models and algorithms

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Protection: To protect our rights, property, or safety, or that of our users

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Secure data centers and infrastructure

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings and transcripts are typically retained for 90 days unless otherwise specified in your service agreement.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Request limitation on the processing of your data
• Objection: Object to certain types of data processing

To exercise these rights, please contact us at privacy@callmerad.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our services. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our services and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our services.

International Data Transfers

Your information may be processed and stored in countries outside of your home country. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: